Privacy Policy
Last updated: 8 September 2026
1. Overview
This policy explains how Mingles Australia (ABN 22 862 328 197), the operator of Mingles, collects, uses, discloses, and protects personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It applies to the Mingles website and, where relevant, information collected as part of our in-person verification process.
2. Information We Collect
Account information: your email address and password (stored in encrypted/hashed form, we never see your plain-text password). Profile information: your display name, gender, birth year and month, region, occupation, ethnicity, self-introduction, and the attraction points you choose to highlight — the required fields you complete when setting up your profile. Photos: optional images you upload. Verification information: documents you upload for identity, occupation, income, asset, or charm verification, reviewed by a Mingles administrator; we retain the outcome of that review (reflected as a badge) alongside the submitted documents. Phone number: required before you can send or accept a like, send a flirting message, or apply to a Lounge club, and used to let a matched member contact you once you or they reveal contact details. Usage information: likes you send and accept, the flirting messages and Lounge club chat messages you send (including their content), contact-reveal actions, profiles you bookmark, clubs you create or apply to, and your credit balance and transaction history. Payment-related information: if you pay by card, our payment processor, Stripe, collects and stores your card details directly — we never see or store your full card number, and only receive limited information back from Stripe (such as the payment amount, status, and card brand/last four digits) to confirm your top-up; if you pay by bank transfer, we only see the amount and reference you tell us you transferred. Bot-detection signals: when you sign up, an automated bot-detection service analyses technical signals from your browser session (not your photos or messages) to distinguish a genuine sign-up from an automated one; this happens automatically and does not require any action from you.
3. How We Use Your Information
We use your information to: operate your profile and the like/accept/contact-reveal matching features; review self-signup applications and confirm eligibility — including minimum age and that you are legally single, as required by our Terms & Conditions — before granting access; verify eligibility to use pre-verified features and attend events; process credit top-ups you report and apply confirmed credits to your balance; send you transactional emails (such as verification, password reset, new-like and credit confirmations); investigate reports, and monitor and moderate content — including messages and in-app chat, as described below — to keep members safe, prevent fraud and scams, enforce our Terms & Conditions, and comply with Australian law; and improve and maintain the website. If we later discover that you misrepresented your age, identity, or relationship status to gain membership, we may suspend or terminate your account and pursue legal action against you, as described in our Terms & Conditions.
4. Who Can See Your Information
Visitors who are not logged in can see limited profile information only: your display name, gender, age, region, occupation, and ethnicity. Your photos and self-introduction are never shown to logged-out visitors. Once you log in, other members can additionally see your self-introduction, photos, and the attraction points you've chosen to highlight, in line with the same rules that apply to how you see theirs. The Party Attendee badge and verification badges (Identity, Occupation, Income, Asset, and Charm) are visible to everyone, including logged-out visitors, as they are a core part of how Mingles builds trust in the community. Your phone number is never shown to other members unless you are matched (a like has been sent and accepted) and either you or your match reveals contact details — at that point, only your phone number, not your legal name, is shared with that specific member. A member can also spend credits to ask you to reveal specific additional photos beyond what they can otherwise see on your profile; those photos are shared only with that one member if you choose to accept, and only for the photos you select. Mingles administrators can access full profile information and activity for moderation, customer support, and safety purposes.
5. Monitoring of Messages and In-App Communications
Flirting messages and Lounge club chat are stored on our systems and are not end-to-end encrypted. We may review this content — including through automated checks, such as the filter that blocks phone numbers and other contact details from being sent in messages — where it is reasonably necessary to keep members safe, to detect and prevent fraud, scams, and impersonation, to enforce our Terms & Conditions (including the rule that contact details may only be exchanged through the contact-reveal feature), to respond to a report from another member, or to comply with our obligations under Australian law. Routine automated checks do not involve a person reading your messages; a Mingles administrator only reads specific messages when a report, a safety concern, or a legal obligation makes it necessary. We may disclose message content and related account information to law enforcement, a regulator, or another third party where we are required or authorised to do so by law, or where we reasonably believe it is necessary to prevent or investigate a serious threat to a person's life, health, or safety, or to unlawful activity. This content is kept only as described in our data retention practices below.
6. How We Store and Protect Your Information
Your information is stored with Supabase, hosted in the ap-southeast-2 (Sydney, Australia) region, and the website itself is hosted on Vercel. Passwords are never stored in plain text. Uploaded photos are kept in a private storage bucket and are only ever made available to another logged-in member via a short-lived, individually generated link — they are not published at a permanent public web address.
7. Third-Party Service Providers
We share limited information with service providers who help us run Mingles, each acting under their own privacy and security obligations: Supabase (database, authentication, and file storage), Vercel (website hosting), Resend (sending transactional emails, such as verification links and notifications), Stripe (processing card payments), and Vercel BotID, powered by Kasada (analysing sign-up sessions to detect and block automated bot accounts). We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
8. Payment Information
If you pay by card, Stripe processes and stores your payment details directly on their own PCI-compliant systems — we never collect or store your full card number, expiry date, or CVC. Stripe's own privacy policy applies to the information you give them at checkout. If you pay by bank transfer, we only ever see the reference and amount you tell us you transferred, matched against our own bank statement by an administrator — we do not collect your bank account numbers through the website.
9. Data Retention
We retain your account and profile information for as long as your account is active, plus a reasonable period afterwards to meet legal, accounting, and dispute-resolution obligations (for example, credit transaction records). If you close your account, we will deactivate your public profile and de-identify or delete personal information we no longer need to keep, except where we are required or permitted by law to retain it. We also retain records of application reviews and moderation decisions (such as the reason an account was rejected, suspended, or terminated) for as long as reasonably necessary for safety, dispute-resolution, and compliance purposes.
10. Your Rights
You can access and correct most of your profile information at any time from your dashboard, and you can delete your own account and its associated personal information at any time from the Danger Zone section of your profile settings. You may also request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account, by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first.
11. Children
Mingles is intended for people aged 18 and over, and our sign-up process requires a birth year consistent with being at least 18. We do not knowingly collect personal information from anyone under 18.
12. Cookies
We use essential cookies to keep you signed in and to remember your language preference. We do not currently use third-party advertising or tracking cookies.
13. Changes to This Policy
We may update this policy as Mingles evolves, for example when we add new features or service providers. We will update the "Last updated" date above when we do.
14. Complaints
If you have a concern about how we've handled your personal information, please contact us first using the details below so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
15. Contact
For any privacy question, access request, or deletion request, email us at minglesaus@gmail.com.